Amazing Customer & Business Experiences, Delivered.

Achieve True Customer Led Growth

You have to know about CEM to be competitive in the new economy, because the new economy is in fact about attracting and keeping the best customers by getting a share of their “heart” -- Paul K. Ward, US

The Journey is in the Experience.

Connected Hyper-personalised, Omni-Channel Experiences.

The Everywhere Customer & The Anywhere Business.


In a hyper-connected market place, businesses have to remain constantly engaged with their customers & partners.

Customers already have the power to extensively research, compare products and prices and share their experiences & journeys through multiple connected channels and influential touch points of business impact.

GranATM


A web & mobility framework for enterprise users & consumers to build & govern connected granular Customer & Business Experience programs from start to end as a way of life.

Create & Manage Great Customer/Business Experiences

Acquire New
Customers &
Clients

Measure, Analyse & Generate Growing Revenues & Profits

Create a Loyal Base
of Sustaining
Customers

Offer Top Class Service Delivery at Highly Optimal Costs

 

 

Seamlessly integrate with your existing enterprise systems and applications

 

Create unique experiences for every engagement


 

Grow Customer Mind & Wallet share

Gear up your entire organisation and business ambassadors to deliver experiences.

 

Drive Brand Loyalty & Profitability

Analyse, measure, Up Sell, Cross Sell, Create value driven sustenance in the journey.

 

Personalised Reach & Satisfaction

Consistent brand experiences across omni channel, holistic eco-system.

 

Higher ROI, Reduced Costs

Optimised processes, self servicing experience delivery channels.

 

Derive New & Great Insights

Collect, Record, Manage, Visualise and Interpret new insights & emerging patterns unique to your business.

 

Consumer Facing
Enterprise/In-store Facing

Consumer Facing

Enterprise / In-store Facing

Employees / Associates Facing
Business & Field Services Workflows

Employees /
Associates Facing

Business & Field Services
Workflows

  • Experience delivery orchestrated across marketing, commerce, sales and service.
  • Models to innovate and competitively differentiate.
  • Every touch point of interaction is hyper personalised.
  • A unified, harmonized experience for your experience journey.
  • A focused experience delivery channel.
  • Total integration with your core business processes and policies.

 

 

Methodology

Rapid development and deployment of consumer & business experiences on the GRANA

 

\ Identify

Identifying, business functions & touch points within your organisation to design unique experiences, deliver delight, improve business performances, and expand to deeper and meaningful engagements.

\ Design & Build

Build new responsive applications, products run & integrate applications to solve dynamic problems, engage new customers, and drive new revenues.

\ Extend

Cloud & On-Premise applications, add new functionality, maximise and optimise your infrastructure/investments.

\ Integrate

Seamlessly connect data between your applications be it, cloud, on premise or legacy systems to eliminate data silos and make digital access simple, secure, and scalable.

Truly Omni Channel
Mobile First
Cloud Deployed

 

 

Rapid Solution Development

 

  • Integrate with 3rd party enterprise class applications
  • Unique function sets
  • Business Services
  • Granular Processes
  • Legacy adoption
  • Field Services Automation
  • Self Service

 

The Integrated Business


Customer Experiences . Business Experiences . Workflows . Data

 

Collaboration

User Experience

Integration

Analytics

Business Services

IOT

Security

Storage

DevOps

Industry Touch points on GranATM


Point Solutions: B2B- Field Force Experiences


Mobile work force empowerment – True experience workflow, Real Time/near Real time data capture, Real time delivery


Field force is the last mile, true experience carriers, delivery experts & actual problem solvers for your customers

Point Solutions: B2C- Consumer, End User Experiences


Vantage Touch Points, Hyper Personalised empowerment – On Demand, Omni Channel, Real Time, Interactive


Consumer sensitive, content to commerce – Customer Delight, Loyalty and Repeat Business

Point Solutions: Sales Experiences


Making every sales man a super sales man – Positive Sales Enablement


Customer Experience is a direct reflection of Sales Experience Delivery

Who we are?

In a hyper-connected market place, businesses have to remain constantly engaged with their customers & partners. Customers already have the power to extensively research, compare products and prices and share their experiences & journeys through multiple connected channels and influential touch points of business impact.

 

Kimeka is a customer and business experience design and innovation firm. We apply connected thinking, assisted by technology to consult, identify, design & deliver granular, collective and integrated business experience products. Our offerings are delightful hyper-personalised and hyper-connected delivery experiences.

 

We are a high performing, passionate team with a strong leadership and serial entrepreneurial background. We highly collaborate and work with our clients to identify and construct solutions that are unique to their business. We strive to roll out focused experiences in the orbit that is most suitable to achieving the desirable outcomes and results thereby helping, internal teams, partners and customers achieve success as a way of life. We strongly believe in the journey and that small things count the most.

 


Identify New Opportunities


Customer experiences, touch points, insight and innovation across the business journey and platforms.




Design Experiences


Customer, Consumer, Partners, Channels, Employees & Ecosystem   


Give Ideas Life


Rolling out experiences, Integrate touch points & creating delights.   


Observe & Learn


Collecting, Recording, Visualising, Deriving insights, Measuring & Achieving gains.   

 

 

 

UAE



contact info

INDIA



contact info
  • New 42, Moosa Street,
    T.Nagar, Chennai - 600 017,
    Tamil Nadu, India

  • Ph :+91-44-4203 6767

  • Fax: +91-44-4203 6766